RentSpace Privacy Policy

1. Introduction

RentSpace Technologies Limited ("RentSpace", "we", "our", or "us") is committed to safeguarding your privacy and ensuring that your personal data is protected in accordance with the Nigeria Data Protection Act (NDPA). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the RentSpace mobile application, website, and affiliated services (including Market Mingle and Rent Support).

2. What Data We Collect

We collect the following categories of personal data to deliver our services:

• Identity Data: Full Name, Date of Birth, NIN, Passport or Driver's License.
• Contact Data: Email, Phone Number, Residential Address.
• Financial Data: BVN, Monthly Income, Employment Info, Bank Account for Wallet & Repayment.
• Rental Data: Property Address, Landlord Details, Rent Amounts, Rent Cycle.
• Device & Technical Data: Device ID, IP Address, OS, App Usage Data, Wallet Transactions.
• Behavioral Data: Savings Patterns, Repayment History, Grocery Preferences, Feature Interactions.

3. How We Use Your Data

Your personal data is used to:

• Verify your identity and ensure eligibility for Rent Support and other services.
• Generate a personalized rent savings and support plan.
• Facilitate wallet funding, savings tracking, rent disbursement, and repayments.
• Trigger notifications (e.g., milestone achievements, loan eligibility, repayment reminders).
• Personalize product experiences such as Market Mingle discounts and loyalty rewards.
• Improve product design based on usage behavior and engagement data.

4. Legal Basis for Processing

We process your personal data under the following legal bases:

• Consent (when you opt-in for marketing, WhatsApp alerts, or partner offers).
• Contractual Necessity (to deliver services like rent support, wallet funding, etc.).
• Legal Obligation (to comply with KYC, anti-fraud, and regulatory requirements).
• Legitimate Interest (to monitor repayment behavior and improve financial services).

5. How We Share Your Data

We may share your data under strict access control with:

• Payment Processors (e.g., Paystack, for wallet and repayment functionality).
• Credit Bureaus (only in cases of serious loan default).
• Landlords (for rent disbursement verification).
• Third-Party Service Providers (e.g., for data hosting, legal services, or collection agencies).
• Legal Authorities (where required by law or court order).

6. Data Retention

Your data is retained:

• As long as your RentSpace account remains active.
• For 6 years after account closure to meet legal and financial reporting obligations.
• Aggregated and anonymized data may be retained for research and platform improvement.

7. Your Rights (Under NDPR)

You have the right to:

• Access the data we hold about you.
• Rectify incorrect or outdated information.
• Withdraw consent where applicable (e.g., marketing communications).
• Request erasure of your data (except where legal retention applies).
• Object to processing under certain conditions.

To exercise your rights, please contact: support@rentspace.ng

8. Data Security

RentSpace implements physical, administrative, and technical safeguards to protect your data including:

• Data encryption at rest and in transit.
• Role-based access control and audit trails.
• Two-factor authentication for admins.
• Secure KYC & financial data processing pipelines.
• Regular security audits and monitoring.

9. Cookies and App Analytics

Our platform uses cookies and analytics tools (such as Firebase and Mixpanel) to:

• Analyze app usage trends and improve performance.
• Track feature interactions like wallet funding, rent support steps, and Market Mingle purchases.

10. Changes to This Policy

We may update this Privacy Policy to reflect legal or platform changes. You will be notified via in-app messages or email before any significant updates take effect.

11. Contact Us

Email: support@rentspace.ng